Job Description: Operations Manager

 

Background: Libertas is a public charter school serving the Frayser neighborhood in Memphis. Our mission is to be a school for human flourishing: cultivating minds, hands, and hearts for lives of wonder, work, and love. We offer a rich, rigorous, and personalized liberal arts education through the method of Dr. Maria Montessori, with an attachment village of wraparound family supports. The state has named Libertas a Tennessee Reward School - one of the top 15% of public schools. We currently serve infant and toddler, early childhood and elementary at our founding location and a new middle school on a second nearby campus. We also operate a nationally-accredited, state-licensed teacher training program. Learn more about Libertas on our website.

 

Role information

• Summary: provide direct service, customer service, and take responsibility for outcomes of 

non-academic operational supports so that students, staff, and families can flourish.

• Schedule: Full-time, year-round. Two weeks’ paid vacation plus designated parts of school breaks. Regular hours 7:30-4:00 (4:30 Wed) at elementary or 7:45 - 4:15 (4:45 Tues) at middle school. Participates in some events outside those hours.
• Compensation: Salary 42,000 to 58,000 based on experience and qualifications. 2 weeks each paid sick, vacation time. Health insurance sponsored at 67% including family plans. Retirement contribution (TCRS, or 401k match up to 5%). Other benefits available include dental and vision. Investment in professional development.
• Reports to Director of Operations
• Key relationships: other campus operations manager, principal, program director, finance team, family engagement team, vendors and service partners

 

Measures of success

• Reliability of purchasing, cleaning, food service, transportation, safety and other services
• 85% stakeholder satisfaction across operations / support services
• 90% response and resolution rates on operations help desk
• Timely, thorough completion of operations project milestones
• On track to budget targets; all documentation submitted on time
• Compliance with all applicable rules and policies
• Satisfactory performance evaluations

 

Key responsibilities

• Administration: Serve as the main day-to-day on-site contact for campus operations. Receive help desk requests, resolve them or share with the right others, and communicate updates. Escalate issues to ensure resolution. Conduct regular walk-throughs to proactively identify needs to resolve. Serve as point of contact for various vendors and service providers, ensuring access and monitoring completion of planned work.
• Purchasing/Procurement: Purchase goods and services in accordance with our policies and procedures. Research vendors for price and quality. Track timely delivery and distribute orders. With office staff, proactively monitor inventory. Code purchases and submit documentation to financial expense platform. Monitor spending within designated categories to stay on track to budget.
• Logistics: Plan and implement logistics for arrival, meal times, dismissal, family events, field trips, conferences, etc. Examples: setting up traffic cones, helping cafeteria staff distribute food, etc. Supervise students during transition times as assigned. 
• Technology: coordinate with service providers to ensure IT needs are met: computer maintenance, internet access, printers, phones, copiers, user training. Distribute inventory, lock up devices for security. When needed provide tier 1 support: e.g. reset passwords, fix jammed copiers, etc. Interact with vendor on behalf of staff for escalated needs.
• Facilities: support the director of operations, custodian/groundskeeper, and contracted cleaning and maintenance vendors as needed with maintenance and janitorial matters. Proactively identify issues, ensure specified work is done up to quality standards, and escalate issues for resolution. Do light maintenance tasks as needed: changing light bulbs or ceiling tiles, unclog plumbing fixtures, change air filters, etc.
• Safety: Support creation and implementation of annual safety plan. Facilitate safety drills and procedures. With support of vendors, operate security alarm, cameras, and fire system. Coordinate building access for events outside of regular hours. Liaison with police, fire, and first responders when needed. Distribute and inventory keys and badges.
• Transportation: coordinate with bus provider(s) for daily service needs; schedule field trips.
• Nutrition: coordinate with nutrition services team on logistics for food distribution, cleanup, field trips, etc.
• Other duties as assigned.

 

Competencies, traits, and qualifications

• Preferred experience in schools (teaching or operations), nonprofits or small business.
• Service orientation: “Nothing is not my job.” The successful candidate must be willing to serve personally when needed in the specific ways outlined above.
• Preferred hands-on experience in one or more of the service areas listed above: technology, maintenance, food service, etc. 
• Take initiative with a strong sense of ownership.
• Flexible and able to multi-task while staying organized and attentive to detail.
• Love of learning; willing to give and receive feedback with a growth mindset.
• Effective communication, including listening, writing, and speaking. At minimum must be able to send emails and enter information into spreadsheets.
• Bend and lift 20 pounds, climb ladders.
• Dedication to our unique school mission and culture.

 

Application process

Interested candidates should apply at LibertasMemphis.org. Please submit a resume, three+ references, and a cover letter explaining your fit for our school and position. (Please note that vague or generic cover letters are a common reason for candidates not being advanced in our process.) Please direct questions to info@LibertasMemphis.org. Libertas does not discriminate on the basis of race, color, gender, handicap, age, religion, sexual orientation, or national or ethnic origin.